Service and Shop Administrator

Company Overview

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers’ needs. We have won the Hyster “Dealer of Distinction” award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at www.mhequipment.com. We look forward to hearing from you!

The Service and Shop Coordinator is primarily responsible for the planning, organizing, and direct quality service to customers by assisting in managing the day-to-day operations of the service department and shop while helping to control the expenses of the department.

JOB RESPONSIBILITIES:

• Process all timecards, post labor as required and enter data into payroll spreadsheets.
• Open and maintain work orders, review for completeness and accuracy.
• Ensure work orders are closed within 48 hours of completion of job.
• Monitor and schedule PM’s, including entering new contracts into the system.
• Answer branch and service department calls; direct to proper person or take information from customer.
• Manage third-party billings and specialized invoicing.
• Coordinate transportation: schedule, monitor, and invoice transportation cost.
• Work with the warranty coordinator to file warranty claims to factory.
• Interact with service technicians on proper warranty procedures and with customers on warranty questions and concerns.
• Track pick-up and delivery billings, as well as process of repairs and time spent to complete repairs.
• Quote repair costs to customers, fax or email, and follow-up.
• Follow up with customers as to customer satisfaction and completeness of repairs.
• Assist the Branch Manager as needed with dispatch, quote generation, and tracking departmental productivity, etc.
• General filing.
• Follow all policies and procedures.
• Perform other duties as assigned.

POSITION REQUIREMENTS:

• A technical background is beneficial.
• Knowledge of the forklift industry is required.
• Professional customer service skills and prior service administrative experience.
• Strong organizational and time management skills, and ability to work effectively independently and in a team environment.
• Ability to cope with pressure, multiple projects, and frequent interruptions.
• Punctuality, dependability, and accuracy in the completion of daily and special assignments.
• Data entry skills and basic computer proficiency of Microsoft Office Programs.
• Proficient verbal, written, and telephone communication skills.
• Able to meet the physical requirements of the job.
• Prompt and regular attendance.
• Present a professional image in personal appearance, dress, and preparation.

WORKING CONDITIONS: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday. Some overtime may be required. This is an hourly, non-exempt position.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company laptop and cell phone.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment

MH Equipment is proud to be an Equal Opportunity Employer