When we first started blogging, we wrote about the standards we hold when working with customers, the value of exceptional customer service, and why partner with MH Equipment. The words we live by—what we call The MH Way customer focus—have shaped our business and the relationships we hold with customers, each and every day.
Customer Testimonial
The following is a testimonial from our website:
“We have been customers of MH Equipment for all most 10 yrs. The last week explains why. In the last week, the Decatur office has helped us keep our 5 trucks running after several unexpected breakdowns. Michele relayed I was experiencing a problem to MH Equipment technician Shawn. Shawn called me back and talked me through enough diagnosing to get the truck running again. Shawn followed up with me later in the day to confirm that the truck was still running. I had PM’s scheduled for other trucks when a problem developed with one of those trucks. I called Shawn because the office was closed. He relayed the message to Michele who inturn made sure the needed parts were on the truck coming to do the PM’s. Craig has also helped me locate parts from old outdated part #’s and has had them in my warehouse the next day. You should be extremely proud of your staff in Decatur. They are doing a great job. In this day and age of poor or no customer service, MH in Decatur is a bright spot that other companies wish they could match. ”
Lenny Little
Precision Soya
Farmer City, IL
As a full-service equipment dealership, MH Equipment has provided excellent customer service and top-quality products for over 50 years. Throughout those years, material handling partner benefits and comprehensive fleet support across the Midwest have allowed us to build close relationships with many of our customers across all of our locations. We would love to hear about your relationship with MH Equipment and our products and services we offer. Please share your story by filling out the customer survey on our website.
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